Desert Desk is an embeddable AI concierge that answers from your knowledge base around the clock, hands off to your people the moment it matters, and never collects a byte more than it needs.
One line of code. Live before your coffee cools.
Most support tools grow louder as they grow larger. Desert Desk went the other way — a small, deliberate surface over a deep set of capabilities.
Paste a single snippet and the widget appears — dressed in your colors, your fonts, your voice. Business-hours aware, incident-banner ready, at home on any page you own.
The agent resolves what it can and knows what it can't. Warm handoff to your live team comes with an AI-written summary card, so nobody ever asks a customer to repeat themselves.
A customer mid-conversation shouldn't be chained to a desk. One QR scan moves the whole thread — history, live agent and all — to their phone, without missing a word.
Offer your customers a delightfully frictionless experience that puts their needs first, probes the root of the issue, and lets them take their chats to go. Enjoy a clean, curated KPI dashboard with all the data to dig as deep as you'd like.
Nobody wants their new-in-town questions pinned to their digital profile. Anonymous chats leads to honest customers, and these detailed inquiries plus our best-in-class AI agents leads to exceptional resolutions.
Sleep well with the all-in-one helpdesk that will never compromise your customer data — because we don't collect it, period.
You never know what's around the corner, so we ensure that you're prepared for anything. Count on simple tools for spinning up an integrated crisis response in minutes that connects your statuspage, AI agent, and people team.
CSAT with the reasons behind every rating. Initial response times, team-wide and by agent. Handoff and escalation patterns at a glance. One reporting window governs it all — no tab-hopping, no reconciling numbers that don't agree.
When a conversation needs a human, your team sees it instantly — claim it in one click or let smart routing assign it. An AI summary of the whole thread arrives with the chat, and response-time metrics keep everyone honest.
Publish an incident once and it flows everywhere at once: a banner on your site, a notice in the widget, and a private brief to your AI agent so it answers the hard questions with the current truth. When the dust settles, take it all down just as fast.
A prepaid wallet, a clear per-conversation rate, and auto-recharge you control. No contracts to escape, no per-agent tax on growing your team.
customer accounts required. Anonymous by design — honest questions, honest answers.
line of code to install. Your brand, your business hours, your voice — configured, not coded.
coverage from an AI concierge that knows your product and knows when to bring in your people.